DPI Seeking a User Experience Survey Analyst in Serbia

USAID Justice for All is a five-year activity designed to help the Government of Serbia solve people’s legal problems and satisfy their justice needs by strengthening the justice system and service providers and guaranteeing the rule of law. Within the framework of the Project, DPI will support the Serbian justice system in improving the quality of court services by providing insight into justice seekers’ priorities and root causes of dissatisfaction through a first User Experience Survey aimed at revealing which target groups experience justice problems, when and where they arise, and what solutions may exist to address them efficiently and effectively. To that end, the Project will conduct the survey in select basic courts in Serbia and analyze all collected data on justice and legal services users’ views on the pillars of procedural justice (voice, respect, neutrality, and trustworthiness) both qualitatively and quantitatively.

DPI is soliciting offers from a qualified consultant company, consortium or individual consultant to provide services for supporting the development and implementation of the methodology for collecting and processing data for a User Experience Survey to be conducted in selected courts in Serbia, as well as carrying out qualitative and quantitative analysis of the collected data.

The full Request for Quotations can be found here.

PLEASE NOTE:

Offers must be received no later than March 1, 2024 until 16 h Belgrade time.

All offers must be submitted electronically to the following email address: imandic@serbiaJ4all.com   

Please quote reference “RFQ-J4ALL-N.2024.02 User Experience Survey Analyst” in the subject of the email.

All questions and clarifications regarding this RFQ must be submitted in writing to imandic@serbiaJ4all.com no later than February 22, 2024, 16:00 Belgrade time.

Responses to the questions and clarifications will be published by DPI-Serbia by February 25, 2024, 16:00 Belgrade time.